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Call: (815) 877-4277

Email: [email protected]

Text Us @ 815-240-2515

​​Hours: Mon - Fri 7:30am-5pm & Closed Saturday & Sunday
​10208 Smythe Ave, Machesney Park, IL 61115

The Best Car, Truck, & Fleet Repair Service
​in Machesney Park

Carz R Us is a family-owned & operated business serving the Machesney Park, IL community since 2009. Our goal is to get you back on the road & keep you safe through high quality automotive service & hometown customer service. ​We care about our community & their vehicles.

Welcome to Carz R Us

Carz R' Us has provided motorists reliable repair services in Machesney Park, IL & the surrounding community since 2009. We've grown our business by building relationships based on honest repairs, friendly service, and fair pricing. We offer a variety of services in our 10 bay facility that encompass your entire vehicle from head to tail light; including Brake Services, Car & Truck Maintenance, Electrical and Electronic Services, Engine Care, General Services, Heating & Cooling, Inspections and Emissions, Tires, Under car Services, and much more! Whether you need an oil change, tune up, or diagnosis; we've got you covered! 

Our goal is to offer the best full-service repairs available at affordable prices to get you back on the road; safely & efficiently! Our customers continue to come back because of our stellar service and experience that our expert ASE certified technicians continue to provide! Foreign or domestic, no matter the make or model, you & your budget can count us on to the do the best job for you, every time. We care about our community and about keeping you safe! For your vehicle, you can trust Carz R' Us with any issue! To learn more, please call us at 815-877-4277 or schedule an appointment! ​Come learn first hand about our dedication to you, ​our valued customer!

​Experience the Carz R Us difference for your next vehicle maintenance or repair service by visiting us and you'll get a complimentary vehicle maintenance inspection as well as the peace of mind knowing that you and your vehicle are in good hands! So, what does this experience look like for you, our customer? Let’s walk through what separates us from all other automotive shops; our customer experience. 

Imagine walking into a clean,
​well-maintained lobby greeted by a smiling face...

Our lobby is decorated with holiday spirit, super clean fish tank with tons of fish (no fishing poles allowed), comfy couch and chairs, tv with anything you want to watch, candy, clean bathrooms and much more. A fresh aroma of flowers and plants greet you, not the traditional smell of rubber.

Either Eric, Teresa, Matt or Kristina will smile and say hi to you when you walk in and provide you a relaxed and comfortable atmosphere. ​​

First step to our process?
​Walking through your vehicle's needs.
* This process is critical to a great experience.
​Our service advisors will ask questions, much like a doctors office, to acquire as much information as possible for our ASE certified technicians. Why is this important? The smallest detail might lead a technician in a direction that helps determine the issue with your vehicle. Our goal is to be as timely and cost effective for you as possible. When the technician has all the information, it greatly assists in achieving this goal. 

After the service advisor has all the information on the issue(s) with your vehicle they will provide you a budget for the initial work and inspection(s). You may have an oil change and tire rotation performed, diagnostics, brake inspection or any other service. Before you leave you will know exactly what your current charges are so there are no surprises. If we picked up your vehicle from your home or business the budget is approved when making your appointment. Either way, before we start inspecting your vehicle, you know what you are spending. 

​Once your vehicle is in our hands you will have complete peace of mind knowing that Carz R Us will take the best care of your vehicle. Our first step to every vehicle inspection is a road test. Without a road test issues like a noisy wheel bearing or transmission that does not shift properly would not be discovered. The road test assists in our “no surprises” philosophy.

The next step is our digital vehicle health inspection.

This inspection is what truly separates us from all other shops that you have ever brought your vehicle to. Our technicians take pictures and/or videos of any concerns on the vehicle. Then, our service advisors explain these issues including pricing right in the inspection. This inspection and estimate are then texted and/or emailed to you. Our inspection provides trust and transparency for these recommendations. When you read our Google reviews you will see the inspections mentioned quite often. That is because it makes prioritizing your repair and maintenance budget much easier. ​

After receiving the text/emailed inspection one of our service advisors walks you through the information provided. If you are new to us, this can be a lot of information. Do not stress as we will take as much time as you need to explain everything in detail and answer any questions. Understanding the health concerns of your vehicle is critical for you to prioritize your budget. Once you understand everything you are able to approve or deny any recommendations right on your phone.

​Before the final approval, a total of all selected items will show so you can make sure this amount fits your budget. If you have repairs or maintenance you would like to perform, but do not want to use your current budget we have great financing options available.​

Once repairs and maintenance are approved, our service advisor will discuss a timeline for the repairs and offer a complimentary loaner car or shuttle service as needed. If there are any delays you will be texted or called (your choice) with updates, but most of the time we complete your vehicle ahead of schedule. Any loaner car is complimentary during the completion of approved repairs.

Upon completion of your vehicle we will call or text you. You can come into the shop knowing you will pay only what you authorized. We can also send you a text message with a secure link to pay right on your phone.

​Our key boxes allow you to pick up your vehicle after hours knowing your keys are securely waiting for you. If time is an issue, consider utilizing our convenient vehicle pick up service. With this service we will return your vehicle to your home or office by the agreed upon time.​

A couple days after your vehicle is complete you will receive a follow up text message. This message is to make sure your vehicle is operating properly. We road test every vehicle after the repairs are complete, but sometimes a vehicle may have an issue several days later. If there are any concerns with the vehicle after repairs are complete please contact us immediately so we can remedy the situation. One of the best benefits of coming to Carz R Us is our area's best 3-year, 36,000 mile parts and labor warranty. 

One of the aspects you will enjoy the most is our friendly and supportive team environment here at Carz R Us. We are all here to assist you and have one goal; 100% customer satisfaction. Come join us at Carz R Us for your next automotive experience and you will feel the difference.

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Location & Hours

Experience the ultimate auto service; our team knows cars & they know service! There's a smarter way to service your car. Come see us!

Carz R' Us Auto Repair & Sales
10208 Smythe Ave,
Machesney Park, IL 61115
​
​MONDAY - FRIDAY   7:30 am - 5:00 pm
​SATURDAY                Closed
SUNDAY                     Closed

(815) 877-4277

Credit Card Financing   At Carz R' Us, we understand that automotive repair can come as an unexpected expense. That’s why we offer great financing options to our clients, giving you the flexibility to choose how you pay.